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Mold Medics customer service

Why Mold Medics is the Right Choice For You

At Mold Medics, our services extend beyond just treating mold. We operate with an extensive six-step remediation process that helps ensure your home is protected for the long run. Mold can be a recurring issue if it isn’t handled properly, which is why we go the extra mile every time to serve our clients with effective treatment options unrivaled in the Pittsburgh area. 

But it doesn’t stop there. We strive to separate ourselves from other mold remediation companies through a customer-first approach to everything we do. From the very first call to the conclusion of our services, satisfying your needs is our top priority. That mindset is a key foundational pillar of our organizational culture that has allowed us to form long-lasting relationships with customers. You can always trust us. 

Health of the Customer 

As we all know, a serious mold problem that has gone untreated can cause serious damage to your long-term health and overall well-being. So, first and foremost, our primary focus revolves around the health of our customers. Unlike a lot of other providers, we’re not a “Jack of all trades, but master of none” company offering removal, rebuilds, training, pressure washing and wide ranging other services. Why? Because, in our view, those companies emphasize quantity over quality as it pertains to their work. Instead, Mold Medics believes in the opposite. We singularly offer mold removal, allergen treatment and air duct cleaning, and in fact, we’re experts on those three facets of remediation. So, we can guarantee our services are the best you can find. 

We take the medical aspect of mold outbreaks very seriously. We’ve formed professional partnerships with different experts in the medical community who treat patients dealing with respiratory issues, mold sensitivities and other environmental-related illnesses. Through our relationships with those doctors, we can provide insight in order to point you in the right direction of where and how to seek treatment based on the characteristics of your symptoms. 

Customer Experience

We also place a large emphasis on customer experience. With other contractors, this part of the process often doesn’t seem to be as positive. In the remediation industry, it’s common for companies to show up late, cancel appointments last minute, miscommunicate prices, and sometimes even fail to come at all. With us, however, reliability is second to none. We won’t waste your time. Not only are we going to be there on time, but we’ll arrive early enough to be ready to begin our assessment at the exact minute of our scheduled appointment. 

From a quote perspective, we’ll have a price for you within 24 hours of the assessment, and in most cases, our customers will have a price before we even leave the house. You won’t be waiting around for several days to find out what we can do, when we can do it, and how much it will cost.

Emergency Services 

Need help right away? That’s not a problem for us. We are here to help customers seeking mold remediation in a time-sensitive manner. For instance, we can usually schedule next-day appointments. And furthermore, most of our jobs are completed in 1-2 days at the very most. This prevents mold allergens from spreading to other areas of the home and helps to limit ongoing health issues caused by mold. 
The Mold Medics team is here for you! For more information on our six-step mold treatment plan or to schedule a consultation, visit our contact page or call 412-447-5582 to get the process started toward ending your mold troubles for good!

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